{"id":753,"date":"2024-10-29T16:47:18","date_gmt":"2024-10-29T16:47:18","guid":{"rendered":"https:\/\/wow-www.com\/?page_id=753"},"modified":"2024-11-14T18:47:54","modified_gmt":"2024-11-14T18:47:54","slug":"cambios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/wow-www.com\/en\/cambios-y-devoluciones\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-80db2783 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-dd3142a\" id=\"devoluciones-y-garantias\" data-block-id=\"dd3142a\"><h3 class=\"stk-block-heading__text\">Devoluciones y Garant\u00edas<\/h3><\/div>\n\n<ul class=\"wp-block-list\"><li>El cliente tiene un plazo de 15 d\u00edas naturales, a contar desde la fecha de la recepci\u00f3n de la mercanc\u00eda, para ejecutar el derecho de devoluci\u00f3n.<\/li>\n\n<li>Para proceder a la devoluci\u00f3n del producto, el cliente deber\u00e1 remitir (adjuntando el n\u00famero de pedido) un correo electr\u00f3nico a la direcci\u00f3n <a href=\"mailto:wow@wow-www.com\">wow@wow-www.com<\/a> antes de que venza el plazo correspondiente (m\u00e1ximo 15 d\u00edas). En un plazo de 24 horas se le remitir\u00e1 un correo de vuelta con las instrucciones de la devoluci\u00f3n.<\/li>\n\n<li>Las devoluciones y los env\u00edos ser\u00e1n gratuitos siempre que la causa de la devoluci\u00f3n sea responsabilidad de WOW (art\u00edculo defectuoso)<\/li>\n\n<li>En el supuesto donde la devoluci\u00f3n sea por un error en la elecci\u00f3n del art\u00edculo, color\/talla o en los datos de env\u00edo, los gastos de devoluci\u00f3n correr\u00e1n a cargo del cliente.<\/li>\n\n<li>Solo se admiten devoluciones si el art\u00edculo es retornado a WOW en las mismas condiciones que se envi\u00f3. El art\u00edculo debe llevar la etiqueta puesta.<\/li>\n\n<li>Todos los productos enviados por WOW llevan proceso de seguimiento en los env\u00edos.<\/li><\/ul><\/div><\/div><p><\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Devoluciones y 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